Most online stores suffer the possibility of losing perfectly good customers just because the system on their website is too complex for their use. Even then, the possibility of mistakes and misconceptions on the part of the client are not unheard of. But then in business, the client is always right therefore the store has no alternative but to get as much feedback as it can and adapt to clients’ wishes at the lowest price to itself and its operations. This involves round the clock monitoring of any and all customers who visit the site. It pays to know what features they used and what they found difficult to interact with. This is where the customer support professionals come in. Basically their job is to be virtual shop attendants for a client. This involves being able to quickly get on the client’s ‘beat’ so to speak and understanding exactly what the particular client wants. Customer support staff must at all times be aware of everything on the site. They deliver this service mainly in two ways: through emails or voice calls. This depends on the costs the online store would rather incur.
provides a potential client with an interactive and easy to use user support system built to accommodate any scenario a client may have trouble adjusting to. In this age of cyber fraud and theft, it pays to be extra careful with sensitive information about the store and its clients. The customer support consists of both an inbuilt module and actual human support. The inbuilt module is considered the first responder whenever an anomaly is detected with a client. It is sophisticated enough to offer possible solutions to a customer based on past solved events that look similar. When it offers a client with the solution, it alerts the system of its actions and the actual human support is set on alert. Depending on the urgency of the situation, the support chooses on how best to contact the client. Voice calls are best when dealing with issues that need immediate resolution. Online stores are among the few places where financial information comes in bulk. Bank details on clients is very delicate information and at the offset chance this information is compromised, the store suffers greatly in terms of customer trust and in the most extreme cases, legal measures can be initiated.
The site is surprisingly simple to use. The user interface and adaptability of ElectroniConnection.com makes it quite easy for anyone, regardless of age, to quickly find what they are looking for. Categorization of the products makes access easy and convenient with a virtual shopping cart to keep track of items being bought. After selecting all the items desired, the next step would be to provide
details on how the client would like the items delivered. The client can be in a foreign country in which case the shipping details must be carefully recorded. Finally in order to secure the transaction, payment must be made. The normal more secure way to keep undeniable records of pay is through credit cards. Once all steps are met, the customer need only wait for the delivery at the estimated date.